We want you to be completely satisfied with your clothing purchase. If you're not happy with your order, you may return most apparel items within 15 days of delivery for a full refund or store credit. To qualify for a return, items must be: Unworn and unwashedWith all original tags attachedIn their original packagingTo start a return, please contact our customer service team at service@kasaln.com. Please note that items returned without prior authorization will not be accepted. Damages and IssuesInspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and provide a solution. Exceptions / Non-Returnable Apparel ItemsSome types of clothing cannot be returned, including: Custom-made or personalized apparel (e.g., tailored items or embroidered garments)Sale items (including discounted or clearance apparel)Gift cardsWe also do not accept returns for hazardous materials or flammable fabrics. If you have any questions about whether your item is eligible for return, feel free to reach out. ExchangesWe currently do not offer direct exchanges. To get a different size, color, or style, simply return the item you have, and place a new order for the desired apparel once the return has been processed.
We want you to be completely satisfied with your clothing purchase. If you're not happy with your order, you may return most apparel items within 15 days of delivery for a full refund or store credit.
To qualify for a return, items must be:
Unworn and unwashed
With all original tags attached
In their original packaging
To start a return, please contact our customer service team at service@kasaln.com. Please note that items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and provide a solution.
Exceptions / Non-Returnable Apparel Items
Some types of clothing cannot be returned, including:
Custom-made or personalized apparel (e.g., tailored items or embroidered garments)
Sale items (including discounted or clearance apparel)
Gift cards
We also do not accept returns for hazardous materials or flammable fabrics.
If you have any questions about whether your item is eligible for return, feel free to reach out.
Exchanges
We currently do not offer direct exchanges. To get a different size, color, or style, simply return the item you have, and place a new order for the desired apparel once the return has been processed.